Return & Refund Policy – Adama Pharma

At Adama Pharma, we are committed to providing you with premium Skin and body care, Hair care, Dietary supplements, and Aesthetic products, along with excellent customer service. If you are not fully satisfied with your purchase, you may request a return under the following conditions:

Return Conditions

• Returns are accepted within 14 days from the delivery date.
• Products must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, we cannot accept returns of any product that has been opened, used, or tampered with.
• Proof of purchase (invoice or order confirmation) is required to process the return.

Non-Returnable Items

• Opened, used, or damaged products.
• Items purchased on sale or promotional offers, unless defective.

Return Process

1. Contact our customer support at [Your Contact Email/Phone] within the 14-day return period.
2. Provide your order number and reason for the return.
3. Once your request is approved, you will receive detailed instructions on how to return the product.

Refund

Refunds will be issued to your original method of payment after the returned items are inspected and approved.

Shipping fees are non-refundable, unless the return is due to a shipping error or defective product.